Important Notice: Potential Data Security Breach
A potential data security breach may have involved unauthorized access to payment card data for hotel guests who stayed between November 2017 and February 2018. We are working with Army Criminal Investigation Command to conduct a full investigation and have alerted all guests staying at the property during this timeframe. Our first actions were to remedy the situation and prevent incidents of this kind in the future.
We recommend you review the information provided on this page for steps you may take to protect yourself against potential misuse of credit and debit information. Edelweiss values your privacy, and protecting our guests’ personal information is our top priority. If you have any questions or concerns, please email USARMY.afrcsupport@mail.mil
Q & A
What happened?
A potential data security breach involving the unauthorized use of credit cards belonging to guests who stayed at the Edelweiss Lodge and Resort between November 2017 and February 2018.
Will there be an investigation?
Yes. Army Criminal Investigation Command is currently conducting an investigation. An initial audit indicates it may involve a workstation infected with a malicious program.
What should I do if I used my credit or debit card at the Edelweiss Lodge and Resort?
First, check your account. If you see suspicious charges, immediately report them to the fraud department of your bank or credit card provider. We also recommend you request a replacement card from your credit card company if you used your card between November 2017 and February 2018.
How will you protect my information in the future?
Edelweiss Lodge and Resort is committed to the privacy of your information.
- We have ensured the network and all workstations are secure and Payment Card Industry Data Security Standard compliant
- We are coordinating with our software vendors to implement chip and pin credit card technology within the next three months
What options do I have to keep me safe?
Continue to monitor your accounts and check the information on your credit report for accuracy. The law requires the three nationwide consumer reporting companies – Equifax, Experian, and TransUnion – to give you a free copy of your credit report every 12 months if you ask for it. To get your report, visit AnnualCreditReport.com or call 1-877-322-8228. You will have to provide some personal and financial information to get it.
For information about how to correct errors in your report, visit ftc.gov/freereports. To file a complaint, visit ftc.gov/complaint.