Directory of Services
On behalf of all the staff, I would like to welcome you to the Edelweiss Lodge and Resort. Our goal is to ensure you and your family have a great vacation experience while doing everything possible to ensure your safety and the safety of our staff. In order to reduce the possibility of contracting and spreading infectious disease, we are requesting that guests adhere to the following infectious disease mitigation measures:
* Sanitize your hands upon entering the hotel and frequently throughout your stay
* Guests over six years of age are asked to wear face coverings in public areas
* We recommend guests carry their own hand sanitizer and disinfecting wipes
* If you experience flu-like symptoms, please remain in your room and call the front desk
* Request all purchases be made by credit card or charged to your room
* Adhere to physical distancing guidelines of at least 6 feet
* No more than one family per elevator
* Use the express check out option available at the front desk
We appreciate your patience and understanding. These policies are in place to protect the health of your family, our staff and our military. Some of the services listed below may be limited or not offered due to various infectious mitigation measures currently in place throughout the Garmisch military community. We suggest you contact the applicable agency for the most current operating information.
I hope you will find this directory useful and inspire you to take advantage of the many opportunities available to you in the Bavarian Alps. My staff and I are grateful for the many sacrifices you and your family have made on behalf of the United States of America and we are committed to making your stay a memorable one.
At the conclusion of your stay you will be provided a survey via email. I value and appreciate your feedback and will use it to improve our standard of service. Thank you in advance for your comments. I wish you a wonderful vacation experience.
Sincerely,
Brian P. Borda
General Manager, Edelweiss Lodge and Resort
Emergency Facilities
There are no American Medical facilities.
Klinikum Garmisch (clinic)
CIV: 9+770
Unfall Krankenhaus Murnau (hospital)
CIV: 9+08841+480
First Aid
In the event of an emergency, please dial EXT 0 or EXT 4301 and the Front Desk will assist in locating the appropriate medical services.
SARC - Sexual Assault Response Coordinator
Available 24/7
Cell: 9+0162-265-2875
CIV: +49 (0) 9641-83-4567
Security
For security related issues please call Edelweiss Resort Security at EXT 4301.
TRICARE
You should only seek medical care if you need urgent or emergency medical attention. If you need urgent care, you may contact International SOS for assistance.
International SOS: 00-44-20-876-28384 (local)
0800-589-1599 (toll free)
For more info, visit www.tricare-overseas.com
or visit our website: https://www.edelweisslodgeandresort.com/about-elr/faq#TRICARE%20Information
Accommodations Upgrade
Why not treat yourself to an upgraded room? Arrange an upgrade to one of our suites by contacting the Front Desk. Suite room rates will apply. (Based on availability)
Check-In / Check-Out / Express Check-Out
• Check-in begins at 1500hrs
• Check-out is by 1100hrs
• Cabin check-out is by 1000hrs
• Dog Rooms check-out is by 1000hrs
• For express check-out, please sign the form at the express check-out box at the Front Desk. Penalties may apply for late check-out.
Comment Cards
How was your stay? Please let us know how we are doing! For your convenience, an
electronic survey will be e-mailed to you shortly after your departure. Complete the survey and be entered to win a five night stay to an AFRC Resort of your choice!
DSN Phone Services
To make a EUCOM DSN call from your room, use the grey DSN button. To make a DSN call outside of Europe, please contact the front desk for a control number.
DSN Operator: 440 - 1110
Do Not Disturb Policy
If you do not wish to be disturbed, please insert the 'Do Not Disturb' card into the
exterior key hole of your room door. If the card is in the door past 1200 hours, we will not service your room.
Electrical Outlets
Rooms are only equipped with 220v outlets. Dual voltage appliances will work with a simple adapter. Alpine Adventures has adapters for sale. Fire code prohibits cooking of any kind and all cooking appliances in guest rooms, patios and balconies.
Extend Your Stay
Please inquire at the Front Desk.
Front Desk
The Front Desk provides various services and information on a 24-hour basis.
Dial EXT 0 on your room phone.
LIMITED : Housekeeping
Housekeeping is limited during this time due to mitigation efforts. For special services (extra towels, pillows, blankets, etc.) please contact the Front Desk. Housekeeping is available until 1600 hrs.
To save Earth's valuable resources, please insert the 'Please do not service my room' green card into the exterior key hole of your room door.
Ice and Vending Machines
Ice and Vending machines are located on the 2nd and 3rd floor in the main corridor. Visit the Alpine Adventures for convenience items like toothpaste, etc.
Lost and Found
Please visit the Front Desk or fill out a lost and found form on our website at: https://www.edelweisslodgeandresort.com/contact-us
Military Fitness Run
A route map and reflective vests available at the Front Desk.
Phone Services
The charge for outside phone calls is 40¢ per minute. Please note that 1-800 numbers are not free of charge overseas. All phone numbers preceded by 9+ will be directly billed to your room.
Reservations
For future reservations, please contact the Vacation Planning Center
Monday - Friday 0800 - 1700hrs at (49) 08821-9440, or book online here.
Television
For a listing of AFN and German channels, please select the 'LIST' button on your TV remote.
Valuables
Each room contains a safe in the wall closet. Please secure all valuables. If you require assistance with your safe, please call security at EXT 4301. Upon departure,
please leave your safe door OPEN.
Voicemail
A red blinking light on your phone indicates that you have a voicemail. Retrieve voicemail by selecting the grey button.
Wake Up calls
Please dial EXT 0 from your room phone.
Wireless Internet
Complimentary wireless internet is available made possible by Stars and Stripes. Connect to the "ELR Wifi" wireless network.
Credit Cards
All major credit cards are accepted including the Chase MWR card and Military Star card. The Military Star Card gives you points during your stay. We can only accept the card at the front desk. It is advised to sign your charges to your room and do one charge at check out. If you don't have a Military Star Card, you can apply for one (get immediately approved) and take 10% off your first day (or entire stay) purchase at check out. https://www.myecp.com/
Expeditions Casino
Find the casino excitement located in the lower lobby. Adults can enjoy an array of slot machines 24/7. Must be 18 years old to enter the casino.
Free DVD & Book Usage Program
Feel free to borrow from our collection of DVDs and Books located on the first floor in the Media Center near Room 1051. Currently unavailable because of COVID mitigation efforts.
Gym & Fitness Center
The Point Wellness Club, located in our lower lobby, has a fully equipped gym with free weights, cardio machines and more. Face coverings are required at all times while in the gym and for the duration of your workout.
Open daily 24 hours
Check-in at the desk from 0800 - 2200hrs
Side entrance open 2200 - 0800hrs
Internet Services
Complimentary internet stations are located on the first floor in the Media Center near room 1051. Printer and CAC capabilities are available. Currently unavailable due to COVID mitigation efforts.
Laundry Machines
Coin-operated machines are located in the lower lobby. Change machine and laundry detergent is available to purchase.
Mail Services
All guests can utilize the mail dropbox, located in the main lobby near the front entrance. Postage can be purchased at Alpine Adventures. We do not mail packages. We cannot accept packages mailed to Edelweiss Lodge and Resort for force protection reasons.
Newspapers
Vending machines offer newspapers at the entrance of the hotel. Complimentary papers available in main lobby.
Parking Spaces
Parking is available in either the above ground parking lot or underground parking garage. Please do not park in the main entrance circle. Numbered parking spaces in our underground parking garage do not correspond with your room number.
Weather
Daily weather information can be found at the Front Desk. Please be prepared for changing weather conditions. Click here for weather.
Service below might be limited due to Coronavirus, please visit the Service & Closures website below.
Click Here
Alcoholics Anonymous (AA)
Contact Army Community Service for weekly schedule.
https://garmisch.armymwr.com/programs/acs
Army Community Service
Bldg 203
For all your on-post and local area information and referral needs.
DSN: 440 - 3777
CIV: 9+750-3777
Banking
Service Credit Union and Community Bank (for US Card holders only).
Both Service Credit Union and Community Bank offer ATM services in the main lobby of Edelweiss Resort.
Service Credit Union: Bldg 9901
DSN: 440 - 3373
CIV: 9+730-3600
Tuesday - Saturday 0900 - 1700hrs
https://servicecu.org/locations/garmisch
Community Bank: Bldg 212
DSN: 440 - 3619
CIV: 9+93-430
Monday - Friday 0900 - 1600hrs
https://www.dodcommunitybank.com/home/
locations/germany/garmisch
Child Care
BMC Child Development Center
For children ages 6 weeks to 5 years old available at the Garmisch Child Development Center, located next to the Edelweiss Resort Vacation Village.
Required: Reservations & immunization records.
DSN: 440 - 2684
CIV: 9+750-2684
Hours: Mon - Fri 0830 - 1630hrs for hourly care / Closed Holidays / Open some Friday nights and weekends
Call to check hours
https://garmisch.armymwr.com/programs/childcare
BMC Middle School / Youth Center
Let the fun begin! Computer lab, game room, music room, basketball court, video games, ping pong & pool tables, a juke box and plenty of space to hang out. Teens are also welcome to participate in our field trips.
DSN: 440 - 2654
CIV: 9+750-2654
Hours: Open Daily 1430 - 1800 hrs https://garmisch.armymwr.com/programs/childcare
Commissary, Exchange Shopping Center
Limited to authorized users only.
DSN: 440 - 3587
CIV: 9+90-8997
https://commissaries.com
Community Center, Pete Burke, Bldg 725
Offers educational, cultural, recreational, and social programs and activities.
DSN: 440 - 2467
CIV: 9+750-2467
Gasoline / Fuel
Bldg 218
There is an Exchange gas station located on the Artillery Kaserne. However, it does not offer diesel fuel. An Esso gas station is located on Zugspitstraße. To reach the Esso, leave the resort and take a left. At the first light take a right. The gas station is located on your left just after the next stop light.
Exchange Gas Station:
CIV: 9+909-838
ID Cards & Passports
Bldg 203
DSN: 440 - 3737
CIV: 9+750-3737
https://home.army.mil/bavaria/index.php/IACS
Installation Access Control Office
Bldg 203
DSN: 440 - 3558
CIV: 9+750-3558
https://home.army.mil/bavaria/index.php/IACS
Library
Bldg 725
DSN: 440 - 2467
CIV: 9+750-2467
https://garmisch.armymwr.com/programs/library
Military & Family Life Consultant
Bldg 203
Completely confidential, a licensed professional is available to assist with short-term concerns in the areas of family, separations, anger, stress, financial, and marital issues.
Adult Consultant Cell: 9+0176-1001-4667
Child and Youth Consultant Cell: 9+750-2467
Post Office (APO)
Bldg 251
Outgoing: DSN: 440 - 3713
CIV: 9+750-3713
Pick-Up: DSN: 440 - 3535
CIV: 9+750-3535
Internal mail service is available, see Mail Services.
https://home.army.mil/bavaria/index.php/postal
The Exchange Facilities
Bldg 204
Limited to authorized users only.
DSN: 440 - 3455
CIV: 9+966-7414
https://www.shopmexchange.com/exchangestores/Germany/AE/APO/Garmisch-1374136
Thrift Shop
Bldg 212
DSN: 440 - 3552
CIV: 9+750-3552
Mueller Fitness Center
Bldg 119
DSN: 440 - 2747
CIV: 9+750-2747
https://garmisch.armymwr.com/programs/fitness
Pedestrian Back Gate Hours
Daily 0600 - 2200hrs. During federal holiday weekends the back gate might be open later.
Religious Services
Bldg 127
Reached on foot by exiting the Resort via the pedestrian exit at the back of the main lobby and turn right. The Post Chapel is on the right.
DSN: 440 - 2540
CIV: 9+750-2540
VAT Tax Office
Bldg 203
DSN: 440 - 3711
CIV: 9+750-3711
https://garmisch.armymwr.com/programs/vat
Bus Service
The Garmisch bus runs approximately every 20 minutes during the day on weekdays, and approximately every 40 minutes on evenings and weekends. Visit Alpine Adventures for additional information. For long distance travel, please visit FlixBus.com.
Rental Car
Avis
located on St. Martinstraße:
CIV: 9+93-4242
Europcar
located on St. Martinstraße:
CIV: 9+943-083
Hertz
located on Burgstraße:
CIV: 9+967-7888
TAXI and Shuttle Services
The Front Desk can assist with a taxi cab or shuttle service to the airport. Reservations should be made well in advance. Taxis will either drop you off at the front entrance or back gate depending on your request. Taxis cars often have to be checked for force protection.
To call a Taxi from your room: 9+2408
Train Services
Trains to and from Garmisch run frequently seven days a week. This convenient form of transportion grants you access to all of Bavaria, Munich and much more. Please visit the Front Desk for further information concerning train service travel. Click here for train information.
Brian Borda
General Manager
Edelweiss Lodge and Resort
From the hotel dial
Alpine Adventures 4142
Conference Office 4244
Hausberg Lodge 4581
Housekeeping 0
Market Station 4221
Operator, Front Desk 0
Pullman Cáfe 4224
Point Wellness Club 4150
Vacation Planning Center 89221
Wake-up calls 0
Zuggy's Base Camp 4230
Taxi 9+2408
Please specify front or back gate for pickup
The Edelweiss Lodge and Resort is a non-smoking facility. In accordance with Army Regulation 600-63, the smoking of tobacco products (to include cigarettes, cigars, cigarillos, smokeless tobacco and / or electronic cigarettes, inhaled tobacco and all other tobacco products designed for human consumption) is prohibited in all interior space owned by the executive branch of the Federal Government. Smoking is also not allowed within 50 feet of the building which includes the guest room patios and balconies.
E-cigarettes can trigger fire alarms. We strongly suggest you do not leave these in your room unattended while they are charging. You will be responsible for any cost incurred for a false fire alarm should your room be the source of the alarm. No flammable objects are allowed in the Resort to include candles, matches and fireworks.
Fire code prohibits cooking of any kind and all cooking appliances in guest rooms, patios and balconies.
Dogs are required to be on a leash at all times. Dogs and owners must use the separate dog entrance to access guest rooms. Dogs are restricted from being in any guest common area which includes the main lobby, restaurants, wellness club and any hallway not directly outside the dedicated dog room corridor. Dogs are not permitted on guided tours or Alpine Adventures activities. Dogs are required to be in a dog carrier (cage) if left in room unattended to prevent damage. Please clean up after your dog in the designated outside dog area. A $150 safety deposit will be charged to the guest's account for damage or any disturbance to other guests, which includes but is not limited to excessive barking.
Open daily 0600 - 2200hrs.
During federal holiday weekends the back gate might be open later.
Join us at our Pullman Place restaurant open 0700 - 2000 hours. The menu changes daily. We offer full plated meals, along with a la carte made to order dishes and grab and go items.
Hungry?
Hit the links for a little family-friendly competition while on vacation. Head down to the Point Wellness Club to pay your green fees and get your club and ball.
Friendly Competition
Need a break from it all. Take a relaxing massage from one of our therapist. We suggest coming down to the Point Wellness Club to inquire about our massage availability.
Book a Massage
Edelweiss Lodge and Resort is just 56 miles from Munich and 34 miles from Innsbruck. Take a tour with our experienced guides to learn about the history of this fascinating area.
Go Beyond Sightseeing
Looking for a unique souvenir or the perfect gift to treasure your time spent at Edelweiss Lodge and Resort? We've got you covered with some of the most popular Alpine Adventures souvenirs.
Keepsakes
Our new E-bikes are simply a great time to ride without the lung-busting effort to get a normal bike up the surrounding hills. Bike rental available at the Point Wellness Club. Ask us about what bike trails might work best for you.ge and Resort? We've got you covered with some of the most popular Alpine Adventures souvenirs.
Go Cruising
This cozy, mountain-style alehouse bistro looks forged from the great outdoors. It’s rustic, rawhide and rugged, and has just th
Currently Closed
The Best Views
One of our favorite contract activities in the valley. Take the gondola up and fly with an experienced pilot high above Garmisch for a birds eye view. Visit Alpine Adventures to inquire about a flight.
Fly Above Garmisch
We know how to provide kids a great time through encouragement, education, exploration and achievement. Bavaria offers an excellent playground of activities for kids to discover the joy of learning a new activity and culture.
Just For Kids
You can expect all types of weather in the Alps on any given day. From sunshine to rain showers. It is best to be prepared for changing weather no matter the forecast.
Rain or Shine?
Remind yourself of a great vacation and follow us at #EdelweissResort on Facebook, Instagram or Youtube. Be the first to know about specials, deals and see great photos from the area to spark your imagination.
Connect with Us!